Table 2 Emotional valence frequencies for the top five sub-themes before and after the start of the COVID-19 pandemic. Percentages represent the number of comments for each case divided by the total number of comments in the time period. Values with * represent values from a Yates corrected Chi-square (appropriate when cell values ≤ 5). “No response” represents comments for which a given theme did not emerge
Sub-theme | Before the onset of the pandemic (n = 339) | After the onset of the pandemic (n = 351) | X 2 test |
|---|---|---|---|
Clinical interventions | Negative: 25 [7.3%] | Negative: 13 [3.7%] | 58.54 p < .001 |
Neutral: 11 [3.2%] | Neutral: 10 [2.8%] | ||
Positive: 189 [55.7%] | Positive: 288 [82.1%] | ||
No response: 114 [33.6%] | No response: 41 [11.6%] | ||
Communication in care | Negative: 25 [7.4%] | Negative: 23 [6.6%] | 111.46 p < .001 |
Neutral: 70 [20.6%] | Neutral: 122 [34.8%] | ||
Positive: 108 [31.9%] | Positive: 18 [5.1%] | ||
No response: 86 [25.3%] | No response: 188 [53.5%] | ||
Departure | Negative: 15 [4.4%] | Negative: 6 [17.1%] | 12.84* p = .004 |
Neutral: 3 [0.9%] | Neutral: 4 [1.1%] | ||
Positive: 76 [22.4%] | Positive: 127 [36.2%] | ||
No response: 245 [72.2%] | No response: 251 [71.5%] | ||
Home care | Negative: 5 [1.5%] | Negative: 5 [1.4%] | 22.48* p < .001 |
Neutral: 17 [5%] | Neutral: 57 [16.2%] | ||
Positive: 7 [2.5%] | Positive: 6 [1.7%] | ||
No response: 310 [91.4%] | No response: 283 [80.6%] | ||
Professionalism | Negative: 13 [3.8%] | Negative: 12 [3.4%] | 8.06* p = .044 |
Neutral: 0 | Neutral: 1 [0.3%] | ||
Positive: 37 [10.9%] | Positive: 17 [4.8%] | ||
No response: 289 [85.2%] | No response: 321 [91.4%] |