Table 2 The five components extracted using varimax rotation and the corresponding loading factor for each item

Shortcomings in management and care facility

1

Have you been provided with basic necessities (e.g., gown, clean bed sheets, blanket, chair, slippers, etc.)?

0.52

2

Have you had access to medical supplies when needed (pressure mattress, ambulance, walker, wheelchair, adjustable electric bed, etc.)?

0.40

3

Does the size of your hospital room correspond to the number of its patients?

0.75

4

How do you rate the quality of the indoor air of your hospital room in terms of freshness, scent, and ventilation?

0.77

5

Is the air temperature in your hospital room satisfactory?

0.64

6

Did the hospital respect quiet hours at night (lighting and noise)?

0.75

7

Are your hospital room and bathroom maintained clean and sanitized?

0.72

8

Are your hospital room, bathroom, corridors age-friendly (adequate grab rails, non-slip flooring, accessibility, etc.)?

0.69

Neglect of professional commitments

9

Have your visitation rights ever been restricted without any medical reasons?

0.58

10

Did you ever had to plead with the medical staff for care or treatment?

0.58

11

Has the medical team ever refused to properly address your pain?

0.57

12

Have you ever felt being neglected or ignored by the medical team?

0.71

13

Have you ever felt being excessively charged by the hospital (unnecessary hospital stay, repetitive tests, chaperone fees, provision of excessive amounts of medical supplies, etc.)?

0.52

14

Have you experienced arbitrary cancelation of your surgery or test even after hours of fasting?

0.31

15

Have you ever felt anxious because no medical information was provided?

0.46

16

Have you ever been denied assistance with personal needs in the ward (eating meals, bathing, dressing, short walk, etc.)?

0.50

17

Was the medical team ever indifferent to your discomfort and suffering?

0.46

Physical and psychological abuse

18

Have you ever been addressed by the hospital staff in an angry or aggressive manner?

0.76

19

Have you ever been insulted or disrespected by the hospital staff?

0.80

20

Have you or your family caregivers ever experienced acts of violence by hospital staff?

0.72

21

Have you ever been blamed by the hospital staff for any accidents?

0.55

Protracted treatment process

22

Typically, how long did you have to wait for treatment?

0.56

23

Have you ever had to wait for admission because there was no bed available on the ward?

0.85

24

Has the discharge process from the emergency unit or transfer to a ward been efficient and timely?

0.81

Invasion of privacy

25

Have the hospital staff ensured there was no unnecessary exposure of parts of your body during clinical examination?

0.78

26

Did the medical staff ask for your permission before physical inspection of the most private areas of your body?

0.79

27

Did the hospital staff respected your religious beliefs?

0.56