Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

Table 5 The effect of responsiveness dimensions on service quality simultaneously

Variables	Unstandardized coefficients		Standardized coefficient β	t-statistics	P-Value
Variables	Coefficient β	Std. Error	Standardized coefficient β	t-statistics	P-Value
(Constant)	6.304	1.203	–-	2.846	0.004
Communication	0.443	0.044	0.393	3.682	< 0.001^*
Dignity	0.427	0.057	0.384	3.631	< 0.001^*
Prompt Attention	0.424	0.063	0.377	3.596	< 0.001^*
Primary Facilities	0.418	0.069	0.368	3.487	< 0.001^*
Social Support	0.411	0.072	0.361	3.446	< 0.001^*
Information Confidentiality	0.393	0.083	0.343	2.953	0.001^*
Right to choose	0.387	0.091	0.337	2.861	0.001^*
Autonomy	0.369	0.097	0.319	2.508	0.002^*

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