Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

Table 4 The correlations between responsiveness and quality of services and their dimensions from the old patients’ viewpoints

	Responsiveness Dimensions^a
Service Quality Dimensions^a		PA	DI	CM	AU	PF	IC	RC	SS	TRS
	TA	0.340^**	0.421^***	0.501^***	0.432^***	0.721^****	0.386^**	0.378^**	0.496^***	0.495^****
	AS	0.694^****	0.628^****	0.701^****	0.612^****	0.414^***	0.636^****	0.644^***	0.610^****	0.618^****
	RS	0.702^****	0.691^****	0.681^****	0.673^****	0.669^***	0.651^****	0.683^****	0.672^****	0.677^****
	RE	0.571^****	0.558^****	0.563^****	0.467^***	0.481^***	0.546^****	0.435^***	0.449^***	0.508^****
	EM	0.694^****	0.711^****	0.685^****	0.586^****	0.679^****	0.577^****	0.561^****	0.688^****	0.647^****
	TSQ	0.601^****	0.610^****	0.631^****	0.543^****	0.597^****	0.562^****	0.557^****	0.588^****	0.585^****

^aPA Prompt Attention, DI Dignity, CM Communication, AU Autonomy, PF Primary Facilities, IC Information Confidentiality, RC Right to choose, SS Social Support, TRS Total Responsiveness, TA Tangibles, AS Assurance, RS Responsiveness, RE Reliability, EM Empathy, TSQ Total Service Quality
^**p < 0.05,
^***p < 0.01,
^****p < 0.001

ISSN: 1471-2318