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Table 2 Structured matrix

From: ‘One feels somewhere that one is insignificant in that system’ – older multimorbid patients’ between lifeworld and system in healthcare

  Communication, Frustration, Expectation in the healthcare process Relations to healthcare providers Objectification of the patient
Lack of ‘consensual coordination of action’ Understanding of what is possible in the care process and being frustrated
Expectations were not aligned
Changes in care were not communicated
No existing relationship to providers
Busy staff
Feelings of not being involved in care
Feeling like an object not a person
Feelings of being a stranger in their own home