Table 2 Structured matrix
Communication, Frustration, Expectation in the healthcare process | Relations to healthcare providers | Objectification of the patient | |
|---|---|---|---|
Lack of ‘consensual coordination of action’ | Understanding of what is possible in the care process and being frustrated Expectations were not aligned Changes in care were not communicated | No existing relationship to providers Busy staff | Feelings of not being involved in care Feeling like an object not a person Feelings of being a stranger in their own home |