Table 3 Themes and Sub-Themes of Healthcare Providers’ Experiences

1. 1. 1. Managing the Complexity Associated with MCC

• Optimizing medication use: “simplify their dosing regimens”

• Being proactive to promote health and prevent disease: “minimize the risk factors with lifestyle”

• Recognizing and addressing the interrelatedness of health and social conditions: “reducing the physical and social barriers”

2. 1. Implementing Person-Centred Care

• Individualizing care: “[care] catered to their individual needs”

• Enhancing quality of life: “number one goal is to improve their quality of life”

3. 1. Supporting Caregivers

• Educating caregivers to support older adults with MCC: “it’s about education”

• Providing support and services for caregivers: “linking caregivers to resources”

4. 1. Using a Team Approach for Holistic Care Delivery

• Collaborating with multiple disciplines to provide holistic care: “interdisciplinary collaboration is helpful and essential”

• Encountering poor team communication: “information is not transferred in a timely fashion”

5. 1. Encountering Challenges and Rewards

• Facing challenges in caring: “the complexity in itself is more time consuming”

• Reaping the rewards of caring: “seeing them stabilize or improve is always rewarding”

6. 1. 1. Recommending Ways to Address the Challenges of the Healthcare System

• Improving care coordination: “a more streamlined healthcare system”

• Improving primary care: “longer more regular visits”

• Increasing home care supports: “they need more home care”