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Table 2 User requirements: functions

From: Development and testing of an online community care platform for frail older adults in the Netherlands: a user-centred design

General

Community

Health

Safety & Comfort

Personal Alarm; Smoke, Gas and Burglar Alarm; Intercom;

Home Automation.

Services

Meals Delivery Service; Grocery Service; Banking Service; Job Services; Information Provided by Local Municipalities.

Communication

Video Calling Services; Chat Room; SMS.

News & Entertainment

Newspaper/Book (Read Aloud);

Calendar with Audio and Reminders; Games to Play Individually.

Social Safety

Distress Call; Good Morning Service provided by a Welfare Organisation.

Community

Service to arrange Transport; Information about Local Events and Activities; Interactive Games; Community Resources listed on an Interactive Map.

Health Consultation

Primary Care Consultation (e.g. the practitioner nurse); Clinical Care Consultation (e.g. the clinical geriatrician).

Health Calendar

Medication Reminder; Appointment Reminder;

Possibility to ask Questions Online for a Consultation; Results of the Consultation.

Health Advice

Lifestyle Advice/Counselling; Online Contact with Paramedics;

Medication Counselling Online;

Telemedicine (e.g. remote monitoring of psychical parameters).