A comprehensive grid to evaluate case management’s expected effectiveness for community-dwelling frail older people: results from a multiple, embedded case study

Table 1 Most contributive modalities to the factorial axes, displayed along the domains of the Chronic Care Model [5]

Domains of the Chronic Care Model	Criteria	Abbreviation
Appropriate workforce	Turnover of the case manager	tur
Appropriate workforce	Skills of the case managers	ski
Tailored service design and organisation	Adequacy of the inclusion criteria	ade
Community linkages	Partnership with coordination centres	par
Appropriate financial incentives	Financial accessibility to the programme	fin
Appropriate financial incentives	Financial incentives to engage the general practitioner	inc
Processes in support of quality of care	Feed-back to the general practitioner	fba
Processes in support of quality of care	Monitoring of the care plan	mon
Knowledge management and decision-support	Use of evidence-based, multidisciplinary protocols	ebp
Knowledge management and decision-support	Presence of reflective discussion among peers	int
Clinical information tools	Use of a registry	reg
Clinical information tools	Reminders and prompts to organise the care	rem

ISSN: 1471-2318