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Table 4 Patient Satisfaction Survey Responses

From: Evaluation of a modified community based care transitions model to reduce costs and improve outcomes

  Minimum Maximum Mean SD
Nurses knowledge 2 5 4.73 .55
Nurses courteousness 4 5 4.83 .38
Nurses care and concern 3 5 4.82 .43
Calls returned promptly 4 5 4.77 .43
Questions were answered 3 5 4.78 .46
Conditions were explained 3 5 4.77 .50
Medications were explained 3 5 4.69 .60
Condition red flags were explained 2 5 4.78 .52
Information was understandable 4 5 4.82 .40
Discussed ways to stay healthy 3 5 4.75 .48
Educational materials 3 5 4.63 .61
Paper-based personal health record 3 5 4.62 .62
Overall rating 4 5 4.82 .39
Confidence in patient’s pre-program knowledge 1 5 3.03 .97
Confidence in patient’s pre-program skills 1 4 2.98 .89
Confidence in ability to recognize change in health status pre-program 1 4 3.07 .94
Confidence in own ability to take appropriate action pre-program 1 4 3.02 .93
Confidence in patient’s post-program skills 2 4 3.58 .62
Confidence in patient’s post-program skills 2 4 3.56 .60
Confidence in ability to recognize change in health status post-program 2 4 3.61 .56
Confidence in own ability to take appropriate action post-program 2 4 3.63 .52