Table 4 Patient Satisfaction Survey Responses

Nurses knowledge

2

5

4.73

.55

Nurses courteousness

4

5

4.83

.38

Nurses care and concern

3

5

4.82

.43

Calls returned promptly

4

5

4.77

.43

Questions were answered

3

5

4.78

.46

Conditions were explained

3

5

4.77

.50

Medications were explained

3

5

4.69

.60

Condition red flags were explained

2

5

4.78

.52

Information was understandable

4

5

4.82

.40

Discussed ways to stay healthy

3

5

4.75

.48

Educational materials

3

5

4.63

.61

Paper-based personal health record

3

5

4.62

.62

Overall rating

4

5

4.82

.39

Confidence in patient’s pre-program knowledge

1

5

3.03

.97

Confidence in patient’s pre-program skills

1

4

2.98

.89

Confidence in ability to recognize change in health status pre-program

1

4

3.07

.94

Confidence in own ability to take appropriate action pre-program

1

4

3.02

.93

Confidence in patient’s post-program skills

2

4

3.58

.62

Confidence in patient’s post-program skills

2

4

3.56

.60

Confidence in ability to recognize change in health status post-program

2

4

3.61

.56

Confidence in own ability to take appropriate action post-program

2

4

3.63

.52