Table 2 Description of the nine critical incident technique (CIT) interview questions [23]

1. Can you, please, describe the environment in which the care decision was made?

2. Can you, please, in detail, describe what happened?

3. What made the care decision complex?

4. How did you act in connection to the care decision?

5. What was your mindset in the situation?

6. What did you think during and afterwards?

7. What did you feel during and afterwards?

8. What were the most challenging aspects of the care level decision?

9. What has this situation meant for you afterwards?