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Table 2 Overview of categories and subcategories

From: Relatives’ perspectives on encounters and communication in nursing homes during the Covid-19 pandemic: a qualitative interview study

Category

Sub-categories

Experiencing kind encounters with staff but worries about residents’ wellbeing

• Satisfaction with interactions with nursing home staff

• Experiencing worries linked to staff and nurses' abilities, and knowledge

Feeling disconnected and connected during visiting restrictions

• Experiencing ups and downs during visiting restrictions

• Trying to maintain contact to avoid loneliness among elderly

Experiencing hampered communication and limited information during visiting restrictions

• Experiencing lack of information and both efficient and inefficient communication with staff

• Impaired communication even if you adapt yourself and communication channels to the elderly

Managing communication and cultural dissimilarities

• Experiencing restricted communication with staff with limited language proficiency

• Facing and handling misunderstandings and cultural differences

• Finding strategies to communicate with staff with limited language proficiency