| Dimension | Score domain | Mean ± SD | % | ||||
---|---|---|---|---|---|---|---|---|
Very weak | Weak | Average | Good | Very good | ||||
Service Quality | Tangibles | 4–20 | 13.09 ± 2.86 | 2.07 | 4.15 | 52.07 | 37.05 | 4.66 |
Responsiveness | 4–20 | 12.26 ± 4.46 | 3.89 | 10.08 | 60.88 | 22.54 | 1.88 | |
Assurance | 4–20 | 11.37 ± 4.83 | 8.55 | 22.28 | 50.78 | 16.84 | 1.55 | |
Reliability | 5.25 | 16.18 ± 5.12 | 3.11 | 4.92 | 60.1 | 29.02 | 2.85 | |
Empathy | 5.25 | 15.11 ± 4.79 | 3.37 | 16.58 | 55.44 | 22.28 | 2.33 | |
Total | 22–110 | 68.01 ± 8.51 | 4.2 | 11.76 | 55.85 | 25.55 | 2.64 |