Table 2 Latent needs observed across six user personas of caregivers, in descending order of burden score

The 2-Jober

Needs to maintain constant communication with the older adults to feel less guilty while at work

This persona walks a fine balance between job and caregiving as two full-time jobs

1

44.0

My Life Purpose

Needs to less guilty for taking respite care

This persona takes pride in taking care full-time, as the sole coordinator and caregiver

7

27.7

The Entrepreneur

Needs convenience when obtaining and using solutions for care

This persona is self-employed and thus flexible in their time. They appreciate getting things done, fast.

2

20.0

The Informal Nurse

Needs to access formalized medical training to feel at ease about role

This persona is the default choice in the family to take care of the older adults, though relegates medical decisions to someone else

5

17.4

The Improviser

Needs support across all aspects of care; medical, physical, and mental

This persona finds themselves doing everything in caregiving regardless of expertise

3

14.3

The Spouse

Needs to feel supported by their family members in caregiving

This persona is the spouse who also has their own needs similar to those of the older adults they’re taking care of.

2

11.5