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Table 2 Examples of the coding strategy

From: Informal caregivers’ views on the quality of healthcare services provided to older patients aged 80 or more in the hospital and 30 days after discharge

Unit meaningsInitial codesThemes
When I talked with them at the hospital, we got good information about where she was or something like that; they had told me that she wasn’t going home until they found out what it was, and that I thought was absolutely amazing – I have never met a doctor in the hospital who has told me that they would find out what mattered with the person before the person is sent home. Neither did my daughter, so I asked her several times, “Have you heard correctly? Did they really say that?’ But they didn’t, they sent her home before she had been fully investigated … Of course, they may not find it out; of course, it can be acute; perhaps something that will get better without intervention; but when it is the heart and they cannot complete a cardiac examination, I think that is unsatisfactory. And then she was sent home … They called from the hospital and talked to me as her relative about it, so then I said, especially in response to home nursing and home care, that clearly I cannot take responsibility, I have not recovered from having had cancer, I am very worn out, so you have to fix it. She must have accommodation elsewhere, and transport and everything you need to arrange. You cannot rely on relatives to handle this, and have no protests about it, so they arranged a wheelchair taxi and mom came home at nine in the evening and the home service carer arrived. She may have told you that.Discharge
Information
Diagnostication
Expectation
Efficiency
Holistic approach
Biomedical approach
Expectations about holistic approach
Caregiver burden
Blurred responsibility
Transportation
Fast in, fast out – the tension between appropriate versus efficient healthcare
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