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Table 2 Key barriers and implications

From: The benefits of and barriers to using a social robot PARO in care settings: a scoping review



Cost and workload

• High cost

• Staff workload

Consider shared use of the robot to serve a larger group of population in care settings

Involve healthcare professionals in co-developing strategies to fit workflow, improve effectiveness, and meet clinical needs

Infection concerns

• Sharing and spreading disease

Engage infection control practitioners, leadership, and frontline to develop practice guidelines and protocols

Provide training and ongoing support to ensure staff understand how to clean the robot and follow infection prevention procedures

Stigma and ethical issues

• Robot replacing human

• Reducing human contact

• Objectification

• Infantilizing

• Deception

Avoid the ‘human vs robot’ thinking, technology should complement but not replace the care provided by clinicians

Learn the person’s biography and apply a person-centered approach

Work with frontline and leaders in organizations to clarify the role of the robot and find out how the robot can be used most effectively

Investigate if the robot works with people with different stages and types of dementia, gender, ethnic and cultural backgrounds