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Table 3 Focus group guide questions on access to and experiences of health services

From: “They don’t care about us”: older people’s experiences of primary healthcare in Cape Town, South Africa

Who in the community provides healthcare services to older people?
Why and when do you visit this person/facility?
What do you expect when you visit?
What is it like when you visit there?
How are you treated by health care staff?
How do you get to the facility?
• How easy is it for you to get there?
Do you feel that your health needs are addressed
If you have visited both a public and private facility, have you noticed any differences in the care that you received?