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Table 3 Practice Operations: Coordinating and Evaluating HCBS

From: Home and community-based services coordination for homebound older adults in home-based primary care

Survey Question N N%
Does your practice coordinate HCBS for your patients?
 Yes 87 86%
 No 14 14%
How often does the practice coordinate HCBS?a
 Often/Always 73 85%
 Rarely/Sometimes 13 15%
What level of coordination is provided? (Select all that apply)a
 Follow up with patients and caregivers 79 91%
 Assistance completing applications 73 84%
 Make service referrals 72 83%
 Determine eligibility for services 61 70%
 Follow up with community service providers 55 63%
 Identify services 46 53%
 Assess service needs on an ongoing basis 34 39%
Who in the practice is responsible for coordinating HCBS needs for patients (or caregivers)? (Select all that apply)a
 Nurse Practitioner 41 48%
 Physician 33 38%
 Social Worker 25 29%
 Case Manager 21 24%
Does the practice coordinate patient HCBS with one or more community service providers/agencies?a
 Yes, with more than one 79 92%
 Yes, with one community service provider/agency 6 7%
 No 1 2%
What types of organizations do you coordinate services with? (Select all that apply)a
 Local community service agencies (e.g., AAA, ADRC) 62 72%
 Individual HCBS providers 60 70%
 Hospital systems 45 52%
 Senior centers 44 51%
When making a referral, how do you primarily determine the quality of HCBS providers/agencies?a
 Word of mouth from patient 38 44%
 Other 18 21%
 Report from service provider 16 19%
 AAA, ADRC 7 8%
 Internet 1 1%
  1. Note. a Question asked only of respondents who replied, “Yes” to “Does your practice coordinate home and community-based services?”