Table 3 Identified themes and categories

1. SoW aesthetics

1.1 Risk averseness

1.2 Confusing technology

2. Attitudes

2.1 Towards technology

2.2 Staff commitment

2.3 Family commitment

2.4 Ageism

3. Care environment

3.1 Patient discharge

3.2 Staff turnover impact

3.3 Normalisation

4. Loneliness & isolation

4.1 Feeling alone

4.2 Capturing feelings