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Table 1 Overview of the main concepts of the Behavioural model of health services use by Aday and Andersen [17] and the operational definitions of the concepts investigated in this study

From: Exploring access to care among older people in the last phase of life using the behavioural model of health services use: a qualitative study from the perspective of the next of kin of older persons who had died in a nursing home

Main concepts of the model

Operational definitions

Health policy (not investigated)

Characteristics of population at risk

Descriptions of the older person during the last phase of their life regarding:

• Need

Health status and care needs

• Enabling factors

Factors that enabled or hindered use of health services

• Predisposing factors (not investigated)

Characteristics of health delivery system (not investigated)

Utilization of health services

Descriptions of the care and services used by the older person during the last phase of their life

 

Consumers satisfaction

Utterances regarding the next of kin’s satisfaction or dissatisfaction with the care accessed by the older person during the last phase of their life