Table 4 Codes, subcategories and categories describing perceptions of quality of care
Codes | Subcategories | Categories | Description |
|---|---|---|---|
Good will | Emotional competences | Aspects related to the persons providing care | Professional competences in nursing homes |
Affection | |||
Kindness | |||
Cheerfulness | |||
Humor | |||
Warm care | |||
Good manners and respect | |||
Individualized care | Technical competences | ||
Listening | |||
Support | |||
Calm and patience | |||
No anonymity | |||
Tact | |||
Empathy | |||
Suitable information | |||
Specific training in Geriatrics | |||
Round-the-clock care | Health care | Institutional aspects of the care’s process | Aspects related to the institutional quality standards |
Specialized centers | |||
Job stability | Work routines | ||
No strict rules | |||
Family participation in care | |||
Cleaning | Facilities and services | ||
Recreational activities | |||