Table 5 Methods of communication used between staff within the facility
Modes of communication about a resident’s care needs | Frequency of use | ||||
|---|---|---|---|---|---|
Never | Sometimes | Often | Always | ||
Handover N = 111 | 0.0% | 4.5% | 16.2% | 79.3% | |
Verbal communication | Face to Face communication N=113 | 0.0% | 7.1% | 39.8% | 53.1% |
Phone N = 100 | 3.0% | 31.0% | 30.0% | 36.0% | |
Communication diary N = 83 | 2.4% | 18.1% | 33.7% | 45.8% | |
Written communication | Handwritten notes/progress notes N = 97 | 5.2% | 27.8% | 23.7% | 43.3% |
White board/notice board N = 73 | 47.9% | 24.7% | 8.2% | 19.2% | |
Folder at nurses station N = 88 | 6.8% | 17.0% | 27.3% | 48.9% | |
Email N = 75 | 29.3% | 28.0% | 24.0% | 18.7% | |
Electronic communication | Electronic messages N = 80 | 27.5% | 17.5% | 17.5% | 37.5% |