Proportion satisfied with the service they received | Intervention n = 20 n (%) | Controln = 24 n (%) | Significance |
---|---|---|---|
Medical assessment & treatment | 19 (95%) | 10 (42%) | <0.001 |
Education | 18 (90%) | 13 (54%) | 0.018 |
Level of care assessment | 10 (50%) | 7 (29%) | NS |
General Assessment | 18 (90%) | 15 (63%) | 0.044 |
Advice/phone contact | 19 (95%) | 10 (42%) | <0.001 |
Purchase of services | 11 (55%) | 7 (29%) | NS |
Coordination of care | 12 (60%) | 5 (21%) | 0.013 |
Development of care-plan | 18 (90%) | 9 (38%) | 0.002 |
Advanced care planning | 17 (85%) | 9 (38%) | 0.002 |
Patient review | 19 (95%) | 15 (63%) | 0.013 |
Family discussion | 19 (95%) | 12 (50%) | 0.002 |
Response times | 16 (80%) | 9 (38%) | 0.006 |
Overall satisfaction* | 19 (95%) | 14 (58%) | 0.006 |